What We Do
Client Success at Ubiq means being the voice of the client to internal teams. We play a part in every aspect of the product process which helps us make sure that our client’s wishes are brought to life and we try to promote a client-centric mindset for the whole company. Since we are the main contact point for our clients, hearing various feedback is important to keep delivering a top product. Our overall goal is to ensure that both our clients goals and our capabilities are aligned in order to ensure that everyone is moving forward towards a shared vision.
In one sentence, the Community Management Team is responsible for the happiness of the CROWD around the world. We guide StreetCrowd users day-in and day-out as they optimize our clients shared vehicle fleets. We help with registration, we come up with exciting bonuses to activate them, we prepare their payouts, we troubleshoot, we “fight” bugs and forward them to the tech team :D , we surprise our "super-users" with gifts, we send campaigns and newsletters, but most importantly, we reassure our users that the Community Management Team is with them and for them, and that they belong to a great team.
pets on our team
minute meeting experts
This Is What We Sound Like!
Words are great, but sometimes songs just carry more weight. So go grab some headphones, turn up the volume, and get lost in our team's soundtrack. We hope these songs help you envision what it would be like working with us.
We have to know though, what song would you add to our playlist?
Our Team in Pictures!
They say a picture says a 1000 words. So in the interest of you getting to know our team a bit better, we've gathers some photos for you to look through.
We Like Good Reads!
What people read says a lot about them. So here are our top three book recommendations. What do you think? Have you read some of them?
Find the Right Job for You
Now, that you've gotten to know our team a little bit, feel free to take a look at our open job positions.
Becoming a Part of the Team...
In the first few weeks, you'll learn how to speak our language and understand the meaning of words like relocation, saturation, move approval, cold car, hot zone etc…
Once you've got the terminology down, it will be time for you to jump into the deep end and start working with clients and/or managing the CROWD, a.k.a. StreetCrowd users.
Our team is made up of people lovers so settling in with us will take no time at all. We welcome the fresh perspective from our new team members which is why we'll want you to share your perspective with us often - this is how we all grow.
You can expect lots of hard work, but also a lot of fun as we'll surely persuade you to stay for a drink with us after work. :)
The rest, as they say, will be history!