OPERATIONS & CUSTOMER SUPPORT - Polish (m/f/x)
part-time, freier Dienstvertrag
Do you enjoy interacting with clients?
Are you passionate about building up a community of users?
Are you looking for a flexible job in an international environment?
For our StreetCrowd service, Ubiq is building a crowd user community and engaging them in enabling more sustainable, profitable & efficient shared mobility services (car-sharing, e-scooter sharing, etc.) across cities. To develop our activities in Poland further and deliver a smooth customer experience, we are looking for Operations & Customer Support with Polish.
Online communication (in Polish & English) with users of our StreetCrowd service (answering inquiries, explaining rules, providing information)
Verifying & confirming user activities
Processing user compensation
Working with the team (stand-ups, plannings, resolving issues) to build a strong & engaged community of users
Improving our service offering & marketing activities
Working with social media, editing the website, creating newsletters
Creating and running promotional campaigns
What we are looking for...
Experience in a customer-facing role, ideally for an online service
Strong understanding of the importance of customer satisfaction
Native speaker of Polish with excellent writing skills, very good English
Good understanding of the cultural context of the Polish market
Marketing, social media and/or design experience is an advantage
Reliable, organised and detail-oriented team player
German language skills are a plus but not a must
Austrian work permit required
What we are offering...
Working hours: approx. 25h/week, Monday to Friday
Timetable & location (remote/ office) - very flexible & to be discussed
Compensation: € 12,- per hour (gross) on the basis of Freier Dienstvertrag
Start date: as soon as possible
A fantastic team with lots of start-up spirit and English as the working language
Health insurance (through Freier Dienstvertrag)
Free fruits, snacks and drinks in our office located near Friedensbrücke (U4)
Please send your documents (CV & description of why you are the right person for the role) to Steliana Kokonova, firstname.lastname@example.org a.s.a.p. Applications will be reviewed on a rolling basis.