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  • Ubiq

OPERATIONS & CUSTOMER SUPPORT - Polish (m/f/x)

part-time, freier Dienstvertrag


Do you enjoy interacting with clients?

Are you passionate about building up a community of users?

Are you looking for a flexible job in an international environment?

For our StreetCrowd service, Ubiq is building a crowd user community and engaging them in enabling more sustainable, profitable & efficient shared mobility services (car-sharing, e-scooter sharing, etc.) across cities. To develop our activities in Poland further and deliver a smooth customer experience, we are looking for Operations & Customer Support with Polish.


Your role...

  • Online communication (in Polish & English) with users of our StreetCrowd service (answering inquiries, explaining rules, providing information)

  • Verifying & confirming user activities

  • Processing user compensation

  • Working with the team (stand-ups, plannings, resolving issues) to build a strong & engaged community of users

  • Improving our service offering & marketing activities

  • Working with social media, editing the website, creating newsletters

  • Creating and running promotional campaigns


What we are looking for...

  • Experience in a customer-facing role, ideally for an online service

  • Strong understanding of the importance of customer satisfaction

  • Native speaker of Polish with excellent writing skills, very good English

  • Good understanding of the cultural context of the Polish market

  • Marketing, social media and/or design experience is an advantage

  • Reliable, organised and detail-oriented team player

  • German language skills are a plus but not a must

  • Austrian work permit required


What we are offering...

  • Working hours: approx. 25h/week, Monday to Friday

  • Timetable & location (remote/ office) - very flexible & to be discussed

  • Compensation: € 12,- per hour (gross) on the basis of Freier Dienstvertrag

  • Start date: as soon as possible

  • A fantastic team with lots of start-up spirit and English as the working language

  • Health insurance (through Freier Dienstvertrag)

  • Free fruits, snacks and drinks in our office located near Friedensbrücke (U4)


Interested?

Please send your documents (CV & description of why you are the right person for the role) to Steliana Kokonova, steliana.kokonova@ubiq.ai a.s.a.p. Applications will be reviewed on a rolling basis.