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USER RETENTION & ENGAGEMENT EXPERT (project basis)


We’re looking for an experienced professional to support us in improving the user retention and engagement of the users of our StreetCrowd service. Ubiq has a community of thousands of people in 7 cities in Europe and North America who improve shared mobility in cities on a daily basis by relocating vehicles to match consumer demand. We are looking to further grow their engagement and thus also increase their impact.


What you will do...

Suggest & test improvements to the overall StreetCrowd User Journey

- Identify key needs of our users and suggest concrete ways to best address them

- Identify key mobile App improvements to enable better engagement and retention

- Test relevant new materials/tools/features/etc. to enable a better user experience

Redesign of our communication processes towards users

- Work on an improved community-based strategy - Improve the communication and channels we use towards users (e.g. social media, newsletters, etc.)

Develop relevant incentive programs

- Develop a strong data-driven approach for tracking & reacting to changes in user behavior through different ways

- Rethink bonus strategies

- Improve engagement of Superusers

- Develop incentive programs for users


What you bring...

  • Strong understanding of and passion for user and customer experience

  • Experience working on similar projects

  • Knowledge of design thinking methods

  • Data-driven approach towards user experience

  • Hands-on attitude

  • Readiness to do research and also to develop and test solutions

  • Experience working with tech products

  • Experience in shared economy services and/or community management is a big plus

Start date: as soon as possible

Location: Vienna, Austria or remote

Setup: Project/ Freelance basis (as a start), or a setup that works for you (to be discussed)


Interested?

Send us your profile (CV or LinkedIn profile) and any information/samples of similar projects you have done to steliana.kokonova@ubiq.ai (Steliana Kokonova, Head of People Operations).




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